Frequently asked questions
1. What kind of fabric do you use for your t-shirts?
We don't compromise on quality. Our staple pieces, including the Luxury Solid collection, are crafted from premium 280 GSM French Terry cotton. It’s a heavy-weight fabric designed to give you that structured, premium streetwear feel that lasts.
2. How do your clothes fit?
Our silhouettes are designed with a deliberate, oversized drape. If you want that classic, baggy streetwear look, order your true size. If you prefer a more standard, fitted look, we recommend sizing down.
3. Where are your clothes designed and made?
Every graphic, concept, and design—from our minimalist 'RRRR' star logo to the intricate Cyber-Surat graphics—is conceptualized and illustrated entirely in-house by our founder in Surat, Gujarat. We partner with top-tier production facilities to bring these designs to life on premium garments.
4. How long will it take to get my order?
Because we focus on high-quality production, orders typically take 2-4 business days to process and print. Once shipped, delivery across India usually takes another 3-5 business days depending on your exact location.
5. How should I wash and care for my POLESTARRRR pieces?
To keep the 220-280 GSM cotton fresh and protect our futuristic graphics, always wash your tees inside out on a cold, gentle cycle. Air dry them in the shade—do not tumble dry, and never iron directly over the printed designs.
6. Do you accept returns or exchanges?
We want you to be completely satisfied with your gear. If there is a defect or an issue with your order, please reach out to us within 7 days of receiving your item, and we will sort it out for you.